Nobody From Midmart Will Ever Ask You for Advance Payment

Let us start with the rule, because it has no exceptions: Midmart never asks anyone for money. Not for delivery, not for registration, not to release an order, not to verify an account, not to claim a prize. We collect no payments at all — that is the whole design of the platform. Anyone contacting you for money in our name is lying about who they are.

The scripts that go around

The wording changes; the shape does not. These are the ones we see reported most often.

• "Pay the delivery charge in advance to release your parcel." Delivery charges are set by the shop and shown at checkout. Nothing is ever released by a separate payment to a personal number.
• "Your shop registration needs a fee." Opening a shop on Midmart is free, and so is listing on it. There is no fee to pay, ever.
• "You have won a voucher — send a processing charge." Any real promotion costs you nothing to receive.
• "Send an OTP so we can verify your account." No employee will ever ask for a one-time code. The code exists to keep them out of your account too.
• "Order outside the platform for a better price." Off-platform, there is no order record, no review, no report queue and no consequence for the seller. That is exactly why it is offered.

How to check in ten seconds

1. Money for us is always the tell. Midmart holds no funds and charges no commission, so there is nothing we could legitimately invoice you for.
2. Check where the message came from. Our messages reach you in the order thread on the site or from our published channels — not from an unknown WhatsApp number.
3. Look at the number they want money sent to. A personal bKash number belongs to a person, not a company.
4. Watch for urgency. "Within one hour or your order is cancelled" exists to stop you from checking. Checking is exactly what you should do.
5. Open the site yourself. Do not follow a link from the message. Your real orders are in your account, always.

What about paying a seller in advance?

That is a different question, and it is legitimate — many good shops accept bKash before dispatch. It is a decision between you and the seller, so weigh it: is the shop verified, how many delivered orders does it have, what does its return policy say? For a first order with an unfamiliar shop, cash on delivery is simply the stronger choice.

If it has already happened

Report the shop or listing from its page — every report goes into a queue that a human works through, and a shop can be suspended over it. Keep your screenshots and the transaction record. If money has left your account, contact your mobile financial service provider and the police cyber unit; those two are the ones with the power to act on a transfer. We can act on the account, and we will.

One sentence to remember: money never flows to Midmart, so anyone asking for it in our name is not us.